Introduction
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This Privacy Policy explains how RENTWARDS Pty Ltd (Rentwards, we, our or us) generally handles your personal information. This Privacy Policy constitutes a part of the Terms and Conditions. We will update this Privacy Policy on our Site if we change the way we handle personal information. You are responsible for periodically reviewing for any updates and/or changes which may be made to the Privacy Policy. We may, in our sole discretion, modify or revise the Privacy Policy at any time, and you agree to be bound by such modifications or revisions. We will notify you of any changes or updates to our Privacy Policy by email correspondence.

This Privacy Policy describes and governs how we collect, use, share and protect information collected in the context of our Site and/or our Service. Before you use or submit any information through or in connection with the Site and/or our Service, please carefully review this Privacy Policy. By using any part of the Site and/or our Service, you acknowledge the collection, use, and disclosure of your information as outlined in this Privacy Policy.

Please read our Privacy Policy carefully to get a clear understanding of how our Site and/or Service collects, uses, protects or otherwise handles users’ personal information. This Privacy Policy is intended to inform users about how our Site and/or Service treats personal information that it processes about users. If users do not agree to any part of this Privacy Policy, then we cannot provide our Site and/or Services to users and users should stop accessing our Site and/or Services.

If you do not agree to this Privacy Policy, do not access or use our Site and/or Services. Your continued use of the Site and/or Service will signify your acceptance of our Privacy Policy and our Terms and Conditions.

Information We Collect

- General information about you: we may collect general information about you including your name, title, gender, date of birth, residential address, details of the property you are currently residing, contact details, or other identification details (which may include your image) when you use our Site and/or Service.
- Specific information about you: we may collect specific information about you including your residential address, the amount of rent you pay for the property you are residing in (including proof of payments), details of your current employment, details of any current home loans you may have, details of existing properties you may own, your income including proof of income documentation such as PAYG documentation or tax returns, your bank statements, evidence of your savings, your credit card account information including credit limits, any outstanding debts or loans you may have such as personal loans, car loans, HECS debts etc., proof of identity documents such as driver licence, passport or medicare, information relating to properties you would like to purchase such as sales contracts and any deposits you may have made, and your insurance policies when you use our Site and/or Service.
- Information about you for flight rewards: we may collect information about you for flight rewards such as your frequent flyer memberships, your full name, the full names of your family and/or friends, specific details about your holidays, any accounts you may have with airlines and their frequent flyer rewards programmes, your passport information and any other information required to provide you with flight rewards.
- Contact details: we may collect your contact information such as phone number, address, email address, and social media handles when you use our Site and/or Service.
- Email: if you correspond with us by email, we may retain the content of your email messages, your email address, and our responses.
- Payment details: we may collect your payment information such as credit or debit card number and expiry date, and banking details for any bank transfers or bill payments when you use our Site and/or Service. For any payments on our Site, you will be directed to the third party respective payment gateways integrated on our website and the transaction would be completed therein.
- Our interactions with you: such as any feedback, complaints, compliments, responses to market surveys, records of any correspondence and interactions with us and our staff (including in person, online, by telephone or email and via social media).
- Website and mobile apps: if you use our website or mobile applications, your geo-location, IP address, mobile telephone number or ID, and details of how you use the website or app and any third party sites that you have accessed from them.
- Information used to prevent and detect fraud: an assessment of whether your transaction is potentially fraudulent, including the historical and other information used by our service provider to make this assessment.
- Marketing use: by entering your email and phone number on our website, you may receive marketing material from us. This includes, but is not limited to, promotional offers, newsletters, and information about new products or services. We may use the information you provide us to contact you via email or phone, even if you do not submit any forms. If you do not wish to receive marketing material from us, please let us know by emailing us at support@rentwards.com.au.
- Log information: we log information about your use of our website, including your browser type and language, access times, pages viewed, your IP address and the website you visited before navigating to our website.
- Device information: we may collect information about the device you use to access our Site and/or Service, including the hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity (“IMEI”) and mobile network information.
- Location information: we may collect information about the location of your device to facilitate your use of certain features of our Site and/or Services, determine the speed at which your device is traveling, add location-based filters (such as local weather), and for any other purposes.
- Information collected by cookies and other tracking technologies: we use various technologies to collect information, and this may include sending cookies to you. A “cookie” is a small data file transferred to your computer’s hard drive that allows a website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Overall, cookies are safe, as they only identify your computer to customise your web experience. Accepting a cookie does not provide us access to your computer or any personal information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus. Most browsers automatically accept cookies, but you can usually adjust yours to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some website features that will not be available to you, and some web pages may not display properly. To support the personalised features of our website (such as your country and language codes and browsing functions) we must send a cookie to your computer’s hard drive and/or use cookie-based authentication to identify you as a registered website user.

How We Collect Personal Information
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We mainly collect information directly from you, for example, when you use our Site and/or Services, when you redeem one of our rewards, when you redeem mortgage credits and/or apply for a home loan, through email correspondence, through social media platforms, you call us, or when we interact with you in person.

There may be occasions when we collect information about you from someone else, such as from the landlord or real estate agent of the property you are renting, from third parties that provide us with marketing leads, providers of third party websites, apps and social media platforms. If you provide us with information about other individuals, you are responsible for telling those individuals and letting them know that they can find a copy of this Privacy Policy on our website.

How We Use Your Personal Information
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We use the personal information we collect:
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- To fulfil your requests for our Services such as redeeming our rewards, redeeming mortgage credits and/or applications for a home loan, to improve our Site and/or Service and to contact you.
- To fulfil your redemption of rewards, redemption of mortgage credit and/or application for a home loan, including providing your details to airlines, travel agencies, retailers, suppliers, mortgage brokers, landlords, real estate agents, banks and financial institutions.
- For marketing purposes such as providing you with updates and offers, to distribute our newsletters and other communications. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you by emailing us at support@rentwards.com.au.
- To provide you with customer support, addressing queries and complaints.
- To detect and prevent fraudulent activity.
- To provide you with flight credits, rewards and mortgage credits.
- To conduct market, consumer and other research to improve our Site, Services and marketing activities, including our websites, and to generate consumer insights that help us to market more efficiently and to be more relevant to you.
- To ensure our website content is relevant including to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers.

At our sole discretion, for any reason or no reason at all, we reserve the right to remove any content or messages, if we believe that such action is necessary (a) to conform to the law, comply with legal process served on us, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce this Privacy Policy, to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our website; or (c) to exercise or protect the rights, property, or personal safety of the website, our users, or others.

How We Share Your Personal Information
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- We share your information to airlines, travel agencies, retailers, suppliers, mortgage brokers, real estate agents, landlords, banks and financial institutions for the purpose of providing you with our rewards and Services. This includes any third party operators, retailers, suppliers, mortgage brokers, landlords, real estate agents, banks and financial institutions our business partners use.
- We share your information to third party companies for the purpose of billing and payment including detecting and preventing fraudulent activity. WE DO NOT COLLECT, ACCESS, STORE OR PROCESS ANY CARD INFORMATION.
- We cooperate with law enforcement enquiries, as well as other third parties, to enforce laws such as those regarding intellectual property rights, fraud and other personal rights.

We may disclose your personal information to comply with our legal obligations, respond to complaints and claims, and investigate and protect ourselves and third parties against any activity that we reasonably suspect to be fraudulent. We may also disclose your personal information to law enforcement agencies, regulatory authorities and governments and their service providers in connection with their investigations, screening, public health requirements or other functions.

How We Protect Your Personal Information

We employ administrative, physical and electronic measures designed to protect your information from unauthorised access. We hold your personal information in a combination of hard copy and electronic files. We use third party information system providers who may store or have access to your personal information. When you provide us with personal information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps.

We employ reasonable physical and administrative safeguards to protect your personal information. While we will use such efforts, we cannot and will not ensure the security of your information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

No data transmission over the internet or our Site and/or as part of our Services can be guaranteed to be secure from intrusion. However, we maintain physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements and industry standards.

We may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property. However, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have to a third party, including a government’s, request to disclose your information.

Ensuring Personal Information Is Accurate And Up To Date
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We take reasonable precautions that the personal information we collect, use and disclose is complete, relevant and up-to-date. The accuracy of that information depends to a large extent on the information you provide. It is your responsibility to keep us up to date with changes to your personal information and let us know if there are any errors in your personal information.

You may change any of your personal information by emailing us at support@rentwards.com.au. You may request deletion of your personal data by us, and we will use reasonable efforts to honour your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.

Children's Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to use our Site and/or Service. If you are under the age of 18, please do not attempt to use our Site and/or Service or send any information about yourself to us, including your name, address, phone number, or email address. No one under the age of 18 may provide any personal data for accessing the Site and/or Service. In the event that we learn that we have collected personal data from a child under the age of 18, we will delete that information as soon as possible. If you believe that we might have any information from or about a child under the age of 18, please contact us immediately at support@rentwards.com.au.

Links To Third Party Websites
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Our website contains links to other websites. The fact that we link to a website is not an endorsement, authorisation or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. If you choose to access such third-party websites, our Privacy Policy will not apply, and the privacy policy of the third-party website will apply instead. Please ensure you to read the privacy policies or statements of the other websites you visit.

No Reservations
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We do not accept any reservation or any type of limited acceptance of our Privacy Policy. You expressly agree to each and every clause/term as stipulated in this Privacy Policy without any exception whatsoever.

Contacting Us
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If you have any questions about this Privacy Policy, our practices relating to the website, or your dealings with us, please contact us at support@rentwards.com.au.

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used, please contact us at support@rentwards.com.au. We will respond to your query or complaint as soon as possible.